On Tuesday, November 11, 2014, I arrived at my office to begin my day. When I sat down at my computer, my screen was BLUE and filled with old DOS prompts….I immediately inquired as to whether anyone had been using my computer and the response was no…..
As I tried to reboot, I soon realized that something was drastically wrong. We had recently hired a computer consulting company to oversee our network. I was told someone would get back to me as the head technician was in Las Vegas at a seminar. No one got back to me and I sat unable to do very much.
The next day I was told that my machine had been hacked into with an encryption virus and I had to pay a ransom to get all of my encrypted files unlocked! Our computer consulting company suggested we pay the ransom and move on!! After doing some research, I discovered that this was not the solution and I obviously needed to find a new computer consultant!
On Friday, November 14th, a friend referred me to TechNet Computing. I spoke with Rob Lloyd, who did not know anything about my firm, but he graciously said he would do his best to stop by. I really did not hold out much hope that I would ever hear from him again as he explained he was on his way to a client in Bridgeport. Much to my surprise, he contacted me in the early afternoon and was in our office at 3:30 p.m. He took my computer with him and worked on it over the weekend. Although, the news was not good, he gave us great advice. His prompt response to my calamity was in and of itself enough for me to sign on with TechNet Computing.
By mid-December, I had a new computer, Rob was able to restore my files from an old off-site backup and I was back to where I was! Rob also uncovered several problems with our network and resolved each and every one.
We now have a monthly contract with TechNet Computing. Any problems that we might have with our computers are addressed by Rob Lloyd almost immediately and always within an hour or two either in person or by remote. He is extremely easy to talk to and you can even understand the answer to any question you might have. He always makes a point to speak to you in layman’s terms and not in a computer guru’s terms! I would recommend Rob Lloyd and TechNet Computing to anyone who is in the market for an excellent reliable computer consulting company!!
Law Offices of Michael F. Dowley
TechNet has been serving both my personal and business IT needs since 2006. Response time has been reliably fast: whether it requires remote access from a family vacation, or traveling to my home for hardware installation and psychological hand holding.Problems are assessed with calm perseverance: I have never seen TechNet get flustered even in response to questions presented with considerable stress or panic. Explanations are clear and empowering: TechNet is friendly and precise when it comes to sharing how to solve one’s own IT difficulties. What must sound like obvious questions are answered clearly and without disdain. On more complicated issues, TechNet is not afraid to admit to needing to do some research to find a solution. “We’ll figure it out” might well be their motto.
He took the initiative. Robert was in charge of maintaining the accounting software and although he never worked in the product, he was always able to troubleshoot an issue we were having. He took the initiative to get to the bottom of what happened and would somehow always find a way to fix it.
Don’t even think about calling a computer consultant before you read this!
If you are a small business owner looking for computer support then it’s critical that you get and read this small business advisory guide: What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant.