Valve Comes Clean With Customer Information Exposure

  • 0

Valve Comes Clean With Customer Information Exposure

Category : Articals

steam_comes_clean_113527_210105-150x150Unless you’re a PC gamer, you might not even know what Steam is. It’s an online platform owned by Valve, Corporation for purchasing, downloading, and playing computer games. No need to go to your local tech shop, or the nearest Game Stop to buy a physical copy, you can just grab a digital copy on Steam. Anything you purchase is placed in the cloud, and you can download, install, and play at your leisure.

Steam commonly faces DoS (Denial of Service) attacks, and is generally quite adept at handling them. On Christmas day, however, the hackers got the better of them. A pair of extended attacks had the unusual side effect of messing up the site’s caching system. The result? When some users of the service logged in, they were greeted with account information and details belonging to other users.

In all, some 34,000 user accounts were impacted, making this a rather small-scale breach, when compared to others like the 109 million people who recently saw their voter registration information compromised. Small or not, however, it’s worth mentioning here, for a couple of different reasons.

First, it underscores that no company or organization, regardless of the business they’re in, is safe from these kinds of attacks or the trouble they can cause. So far we’ve seen major breaches at big box retailers, insurance companies, banks, toy companies where the data of children was targeted, political organizations, hotels and yes, gaming companies. Whoever you are, and whatever business you’re in, you’re not immune. It’s just that simple.

The second point it raises is one of the inherent weaknesses of cloud-based systems. As a result of the attack, Steam was forced to shut its site down until they could correct the issue. That left all of Steam’s customers unable to access the service and their games until the crisis had passed and the site was back up.

The cloud is a wonder, and its value to business is without question. Having said that, it’s also clear that there are certain challenges and potential problems with an over reliance on any single technology, as this latest attack demonstrates. This should definitely not dissuade any business owner from embracing cloud technologies, but it should encourage them to do so with eyes wide open, and a plan in place, should the worst happen. You can read the Valve’s official company statement about the Steam exposure here.

Used with permission from Article Aggregator

Leave a Reply

Don’t even think about calling a computer consultant before you read this!

If you are a small business owner looking for computer support then it's critical that you get and read this small business advisory guide: What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant.


Rob has provided technology support to my law practice for over seven years.  He is knowledgeable, personable and incredibly responsive. When I need his help in a hurry, he responds quickly and always fixes the issues. I am not particularly adept when it comes to office technology, so I rely on Rob for his explanations and suggestions.  He is proactive in his approach, and his solutions have been economical and extremely helpful in making my office run smoothly. I highly recommend TechNet Computing for tech support.

Attorney Priscilla Hammond

On Tuesday, November 11, 2014, I arrived at my office to begin my day.  When I sat down at my computer, my screen was BLUE and filled with old DOS prompts….I immediately inquired as to whether anyone had been using my computer and the response was no…..

As I tried to reboot, I soon realized that something was drastically wrong. We had recently hired a computer consulting company to oversee our network. I was told someone would get back to me as the head technician was in Las Vegas at a seminar. No one got back to me and I sat unable to do very much.

The next day I was told that my machine had been hacked into with an encryption virus and I had to pay a ransom to get all of my encrypted files unlocked! Our computer consulting company suggested we pay the ransom and move on!! After doing some research, I discovered that this was not the solution and I obviously needed to find a new computer consultant!

On Friday, November 14th, a friend referred me to TechNet Computing. I spoke with Rob Lloyd, who did not know anything about my firm, but he graciously said he would do his best to stop by. I really did not hold out much hope that I would ever hear from him again as he explained he was on his way to a client in Bridgeport. Much to my surprise, he contacted me in the early afternoon and was in our office at 3:30 p.m. He took my computer with him and worked on it over the weekend. Although, the news was not good, he gave us great advice. His prompt response to my calamity was in and of itself enough for me to sign on with TechNet Computing.

By mid-December, I had a new computer, Rob was able to restore my files from an old off-site backup and I was back to where I was! Rob also uncovered several problems with our network and resolved each and every one.

We now have a monthly contract with TechNet Computing. Any problems that we might have with our computers are addressed by Rob Lloyd almost immediately and always within an hour or two either in person or by remote. He is extremely easy to talk to and you can even understand the answer to any question you might have. He always makes a point to speak to you in layman’s terms and not in a computer guru’s terms! I would recommend Rob Lloyd and TechNet Computing to anyone who is in the market for an excellent reliable computer consulting company!!

Jean Anderson, Office Manger Law Offices of Michael F. Dowley Middletown, CT

TechNet Computing is a trusted business partner. Rob Lloyd has the ability to see the vision of the company and devise a cost effective, thorough and complete solution. His turn key approach makes working with TechNet very easy and seamless. Thank you Rob!

B. Allan Wallingford, CT