Managed Services

On Tuesday, November 11, 2014, I arrived at my office to begin my day. When I sat down at my computer, my screen was BLUE and filled with old DOS prompts….I immediately inquired as to whether anyone had been using my computer and the response was no…..

As I tried to reboot, I soon realized that something was drastically wrong. We had recently hired a computer consulting company to oversee our network. I was told someone would get back to me as the head technician was in Las Vegas at a seminar. No one got back to me and I sat unable to do very much.

The next day I was told that my machine had been hacked into with an encryption virus and I had to pay a ransom to get all of my encrypted files unlocked! Our computer consulting company suggested we pay the ransom and move on!! After doing some research, I discovered that this was not the solution and I obviously needed to find a new computer consultant!

On Friday, November 14th, a friend referred me to TechNet Computing. I spoke with Rob Lloyd, who did not know anything about my firm, but he graciously said he would do his best to stop by. I really did not hold out much hope that I would ever hear from him again as he explained he was on his way to a client in Bridgeport. Much to my surprise, he contacted me in the early afternoon and was in our office at 3:30 p.m. He took my computer with him and worked on it over the weekend. Although, the news was not good, he gave us great advice. His prompt response to my calamity was in and of itself enough for me to sign on with TechNet Computing.

By mid-December, I had a new computer, Rob was able to restore my files from an old off-site backup and I was back to where I was! Rob also uncovered several problems with our network and resolved each and every one.

We now have a monthly contract with TechNet Computing. Any problems that we might have with our computers are addressed by Rob Lloyd almost immediately and always within an hour or two either in person or by remote. He is extremely easy to talk to and you can even understand the answer to any question you might have. He always makes a point to speak to you in layman’s terms and not in a computer guru’s terms! I would recommend Rob Lloyd and TechNet Computing to anyone who is in the market for an excellent reliable computer consulting company!!

Rob Lloyd, TechNet Computing, has become a trusted asset for our company, Research & Design Innovations, LLC. Rob has been our sole IT Consultant for over eight years.

He has taken on the responsibilities of researching and recommending purchases for our computers, servers, telephone systems and software. He also interacts with our personnel to train them in the use of these products. Important to us is his immediate response to maintain our systems and meet the challenges we present him. We like working with Rob and respect him for his reliability and IT knowledge. During the last eight years, we have grown confident that if we have a problem, Rob will have an immediate solution. We recommend Rob and TechNet Computing without reservation.

TechNet has done a great job here for me. The changes you have made are very positive and I can see a difference. You have been VERY response to my needs, whether online, over the phone, or in person. That is very important to me since I am virtually clueless regarding the actual tech stuff.